Home > Citrix, Xenapp, Xendesktop > Configuring Citrix Web Interface with RSA SecureID , Notes from the field

Configuring Citrix Web Interface with RSA SecureID , Notes from the field

Configuring your Web Interface to work with RSA SecureID can be troublesome, I spent 2 days trying to figure how to make it work, here are the configuration steps:

Follow the steps mentioned in this CTX article: http://support.citrix.com/article/CTX126843

BUT, as usual there is a trick, completing the above configuration will not work, you will get the following error:

There was a problem with the RSA SecurID ACE/Agent. Check that the ACE/Agent is installed correctly and that the path to the file aceclnt.dll has been added to the PATH environment variable.

To solve this problem, first, follow the following steps:

– make sure to install the RSA Web Agent, the Web Agent must be installed as it will add some keys in the applicationhost.config that are needed by the IIS.

– Configure the Web interface not to send the domain name, from Explicit authentication, properties, Explicit/Two-Factor Authentication and uncheck (Send Domain and username to ACE/Server)

some additional troubleshooting steps are here (Like the PATH and secret key reset)


  1. S00999
    February 6, 2014 at 6:05 pm

    You saved my life !
    2 days working on RSA configuration and no way. I just download and install the RSA Web Agent with no more configuration and all runs fine at the next try.
    Using Web Agent was obvious but Citrix docs has dissuaded me from trying it… :(((
    God bless u !

    • February 6, 2014 at 6:52 pm

      Thanks, glad that I helped

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