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#Exchange #Exchange2010 BES 5 with Exchange 2010 SP1 Consideration

An issue may exist where users cannot be added to the BlackBerry Enterprise Server from the BlackBerry Administration Service console in an environment that includes Microsoft Exchange 2010. When attempting to add users, they will not appear in the console when searched and cannot be added using the SMTP email address either.

Because, Exchange 2010 SP1 Server in the organization does not include a public folder database and the BlackBerry Mail Store Service cannot connect to it. The BlackBerry Mail Store Service is designed to connect to the messaging servers in the organization’s environment and retrieve the contact information that the BlackBerry Administration Service requires to search for user accounts.

BlackBerry service for existing users is not affected and they continue to operate normally.

To work around this issue, the CONNECT_IGNORE_NO_PF flag must be set for the Messaging Application Programming Interface (MAPI) profile that is used by the BlackBerry Mail Store Service. Complete the following steps to do this.

1. Log in to the the BlackBerry Enterprise Server as the service account. The default service account name is BESAdmin.
2. Open RegEdit by going to Start › Run › RegEdit.
3. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\BlackBerryServer\13dbb0c8aa05101a9bb000aa002fc45a and click on it once.
4. In the right side of the window, locate the registry entry with the name 00036604 and change the second byte of the value to 80, this is the necessary CONNECT_IGNORE_NO_PF flag.
* Examples:
o If the value is currently set to 04 00 00 00, change it to 04 80 00 00 (see screen shot for example)
o If the value is currently set to 02 00 00 00, change it to 02 80 00 00
5. Restart the BlackBerry Mail Store Service.

* Note: Ensure this is completed on each BlackBerry Enterprise Server in the BlackBerry Domain, including any standby servers that are part of a high availability pair.

Reference: http://mtwaishi.wordpress.com/2010/10/23/bes-5-with-exchange-2010-sp1-consideration/


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